Privacy Policy

Privacy policy and legal notice

We are committed to the privacy of customers and contacts.

It is important for us to explain the following to you:

  • We treat your data in accordance with the current data-protection legislation at all times, both in Spain as in the rest of European Union countries, and thus we guarantee the security of your data.
  • The purpose of data processing is to be able to inform you of what we do in our day-to-day life and the products we manufacture, the result of many years of experience and research.
  • We are transparent and honest about the information we collect about you and how we will use it.
  • We are very aware that your data belongs to you. Therefore, you have the right to ask us if you want to update or change them, that we send them to a third party or if you want us to stop using them.

For more information on these issues, see the different sections of the Privacy Policy that you will find below:

1.- Which personal data do we collect?

The personal data that you provide us is:

  • Your name and address.
  • Your billing address and your shipping address.
  • Your phone number and email address.
  • Your information regarding payments and returns. However, in the event that you manage a payment through our online store, we will not keep this information in compliance with current regulations, so your data will be sent directly through the payment gateway to the payment service provider. .
  • The IP address of your computer, which we collect when you shop online for fraud prevention purposes and to provide you information according to the geographic region where you are located in.
  • Any other information you choose to share with us.

 

 2.- Who is responsible for the processing of your data?

The company responsible for your data is:

RB BERTOMEU, S.L.
Pol. Ind. Fondo de Llitera. C/Ramaders. Parcela 82-83
E-22520 Fraga (Huesca) SPAIN

You can make any questions regarding the processing of your personal data through the email newmarkets@rbbertomeu.com

3.- Why and for what do we process your data?

Your data is processed for two purposes:

  1. Purposes based on the legitimate interest of the data controller

We can use the data you provide us to be able to inform you of our activities, our commercial promotions and to answer your technical questions. We can also carry out commercial actions. You have the right to opt-out and we will not use them for commercial purposes.

  1. Purposes based on compliance with legal obligations

We manage the invoices personal data to comply with the legal obligations that correspond to RB BERTOMEU, S.L., as well as to be able to respond to claims both from customers and those that may come from public administrations. In some cases it is necessary to provide information to the authorities.

4.- When do you provide us with your personal data?

When you make a purchase through our online store.

When you fill-in the contact form to ask us any questions, write complaints, claims or make technical queries.

5.- Which third parties do we share your data with?

We do not trade with your data. We only provide them, when we have a legal obligation to do so and we only disclose what is strictly necessary. No treatment of personal data of special categories is carried out. When necessary, the following categories of third parties may have access to your data:

  • Workers and courier companies.
  • Email servers.
  • Companies that work for RB BERTOMEU, S..L (management agency, IT engineers)

 

6.- Where is your data stored?

Your data is stored in European Union servers. The companies that work with us have a risk assessment and apply preventive measures to control high risk factors. 

7.- Security and confidentiality of your data

All the confidential data that you provide us is transmitted encrypted and we make sure that the rest of the companies that may intervene in the treatment respect your confidentiality and have mechanisms to protect the data in accordance with the current European legislation. If you detect any data leak, please contact immediately with us through newmarkets@rbbertomeu.com

8.- How long we will keep your data?

The data provided for commercial purposes will be kept as long as you do not state otherwise. You have the right to see the data we hold, edit it, delete it, restrict its use, or ask us to provide it to another website. The data provided for other purposes will be kept for the time determined by current legislation and for the duration of the established contractual relationship.

9.- Cookies

This website uses its own cookies for technical purposes, it does not collect or transfer personal data of users without their knowledge. You can read more about this in the Cookies Policy section.

10.- Do you have questions or complaints?

If you have any questions about your data, how we manage it, about the Privacy Policy or if you want to exercise your rights regarding data protection, you can contact us at: newmarkets@rbbertomeu.com

You can also contact us writing to:

RB BERTOMEU, S.L.
Pol. Ind. Fondo de Llitera. C/Ramaders. Parcela 82-83
E-22520 Fraga (Huesca) SPAIN

If you consider that we do not properly attend to your data protection claims or if you consider that we do not treat them properly, you can file a claim with the Spanish Data Protection Agency (https://www.aepd.es/es)